Lost Key
Key replacement
service

Lost your room key? We'll sort it quickly. A replacement fee applies and your new key will be ready for pickup at kiosk.

Back to home
Step 1 of 2
Find your reservation
Step 2 of 2
Confirm & pay
Reservation details

Guest: —

Apartment: —

Room type: —

AUD —

Key replacement fee · non-refundable

You'll be redirected to a secure Stripe checkout. Return here once payment is complete.
All done
Your key is ready
Pickup QR code
Pickup code
—

Show this screen or your pickup code at the kiosk to collect your replacement key. This code is valid for 24 hours.