Frequently Asked Questions

Booking & Payment

Preparing for my Arrival

Staying at Y Suites

Cancellation & Refund

To secure an apartment, the Tenant must pay 2 weeks of advance rent.

The 2 weeks of advance rent will go towards the initial rent payment. This payment is non-refundable.

Depending on the property and room type, the bond amount you pay is different.

Y Suites on Waymouth – Ensuite Standard & 8 Bedroom Apartment: Bond amount equals to Two (2) weeks of rent 

Y Suites on Waymouth – Studio & 2 Bedroom Apartment: Bond amount equals to Four (4) weeks of rent 

Once paid, the bond amount will be lodged with the relevant state’s Rental Tenancy Bond Authority. The bond will be held until after you depart from the property. The bond will be returned to you, less any amounts owed to Y Suites (including but not limited to rent arrears, departure cleaning or damages done to the leased apartment).

Yes, only students are allowed to stay at Y Suites. We are a Purpose-Built Student Accommodation.

We welcome all students to stay with us, even if you are doing an internship/placement year or part time course.

Currently, we only offer physical tours on-site.

Click here to book an inspection tour at Y Suites on Waymouth (Adelaide).

Click here to book an inspection tour at Y Suites on A’Beckett (Melbourne).

We make every effort to ensure that our accommodation is accessible and inclusive for all including persons with disabilities.

If you have any specific accessibility requirements, please specify it in your booking and be as detailed as possible so that we can assign a room with accessibility fittings for you.

If you are staying in a studio apartment and have a temporary guest, they can stay up to three (3) nights for free. Kindly inform our front desk in advance and have the guest register at our reception as part of our security measures.

If the guest is looking to stay for more than three (3) nights, contact reservations@ysuites.co for more information.

Do note that we are unable to accommodate additional guests for non-studio apartments.

The rates indicated on the website are for per week and per person.

You can indicate in your booking process that you wish to add an additional occupant (sharer). The additional sharer is required to pay $49/week for rental.

Do note that the additional occupant (sharer) needs to be a student.

We are a Purpose-Built Student Accommodation. Its environment and facilities are specially designed for students. Hence, we are unable to accept family stays.

The minimum age to stay at Y Suites is 18 years old.

Our properties are currently not approved to take in any students under 18 years old.

Please check your junk/spam email folders.

If you are unable to locate the emails, email reservations@ysuites.co for assistance.

Y Suites on Waymouth: Monday to Friday, 8.30am – 5pm. Closed on Public Holidays.

Y Suites on A’Beckett: Monday to Friday, 9.00am – 5.30pm. Closed on Public Holidays.

Email us in advance prior to your arrival so that we can prepare for your arrival.

We require you to submit your identification documents, certificate of enrolment and student visa on our guest portal.

Refer to your What’s Next email for all necessary actions.

We currently do not offer Contents Insurance and it is not included in your rental.

However, it is highly recommended that you apply for it.

The rent covers:

             1. Unlimited high-speed Wi-Fi internet

             2. All utility bills including electricity, water and gas

             3. Usage of all communal facilities

             4. Events provided for our residents

The rent is not inclusive of laundry. There is a launderette in the property and it is AUD$4 per wash / dry cycle.

In-room provisions include:

              1. Bed, Mattress and Mattress Protector

              2. Chair and study desk

              3. Air-conditioning

              4. Shower curtain

              5. Wardrobe

              6. Ensuite/Shared bathroom

              7. Kitchenette including fridge and microwave (only for certain room types)

              8. Rubbish bin

              9. Secure key card access

Both Y Suites on Waymouth and Y Suites on A’Beckett do not offer on-site parking.

For Y Suites on Waymouth, you may park at the carpark situated at 20 Playhouse Lane, Adelaide SA 5000 which is less than a minute walk away from our property. For more information on the parking rates, please refer to the rates stated on K Park.

For Y Suites on A’Beckett, you may park at the carpark situated at 380 La Trobe St, Melbourne VIC 3000 which is less than a minute walk away from our property. For more information on the parking rates, please refer to the rates stated on Wilson Parking.

Our properties are designated as non-smoking. 

No pets are allowed at any time, on our properties.

You may pay your rent via two payment methods:

             1. Telegraphic transfer via your preferred bank

             2. Credit card via our online student portal

Depending on the property you are staying, the frequency of rent payment differs.

Y Suites on Waymouth: Every week

Y Suites on A’Beckett: Every fortnight (two weeks)

Approach the front desk to receive your laundry credits.

For rent rebates, it will be given according to the terms and conditions of the promotion.

Room changes are subjected to availability. Reach out to our friendly help desk staff to find out more.

Do note that you will be charged of one (1) week rent and departure cleaning.

You are liable for a lease break fee equal to two (2) weeks of rent with GST. You are still liable for rent payment until the apartment is leased again. We always recommend for you to find someone to take over your lease.

Our check out timing is at 10:00am on the morning of your lease end date.

You may be expected to pay for departure cleaning. Please approach the property’s reception for more information.

If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us at least 14 days before your contract start date and we will cancel your booking and provide a refund. We will provide flexibility to cancel if you are impacted by any of the below reasons, you are required to provide supporting documentation:

  • FLIGHT CANCELLATION/TRAVEL BAN

If your scheduled flight is cancelled and an alternate flight is not available, or if there is a travel ban preventing travel from your country of origin or in Australia preventing you from arrival.

  • VISA REJECTION

If your visa application is rejected.

  • INTAKE DELAY OF UNIVERSITY/EDUCATION PROVIDER

If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning.

Y Suites reserves the right to charge any cancelation after the given deadline.

*Our above Deferral and Cancellation Policy is only available to new students with a booking, who have not previously stayed with us and are currently located outside of Australia. Please note that once your contract commences, this policy no longer applies.

For any additional cancellation reasons not covered in the above clauses, please contact us reservations@ysuites.co to discuss further.

Deferral Policy:

  1. – For late arrival due to flight cancellation or rescheduled and city lockdown in your country, you are allowed to change one time to delay arrival maximum up to 7 days only , rental will start 7 days after the original date booked.
  2.  
  3. – You are required to provide supporting documents on city lockdown or airline cancellation to reservations@ysuites.co
  4.  
  5. – If you have a booking and are not able to arrive in Australia this current semester, you can defer your booking to the next semester. The same terms of the original booking will carry forward to the new semester booking, including the type of room you booked. Please take note that deferrals to next semester, weekly rental rates are subject to changes.

*Our above Deferral and Cancellation Policy is only available to new students with a booking, who have not previously stayed with us and are currently located outside of Australia. Please note that once your contract commences, this policy no longer applies.

For any additional cancellation reasons not covered in the above clauses, please contact us reservations@ysuites.co to discuss further.

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