1. We may at our option cancel your reservation via email if:

• The information you provide as a part of the application and reservation process turns out to be false; and/or
• You fail to meet student status requirement; and/or
• You fail to sign the Residential Tenancy Agreement/License to Occupy when required; and/or
• You fail to pay the Advance Deposit/Reservations Fee; and/or
• You fail to pay the Bond/ Security Deposit by the specified due dates.

Cancellations Prior to Lease Commencement

No Visa No Pay

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, you will need to send a written email requesting for cancellation to reservations@ysuites.co

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement or License to Occupy will then be cancelled without penalty.

 Selected Room Type Is Unavailable

Y Suites may also provide the flexibility to refund the Payable Deposit if the reservation is cancelled by us if selected room type is unavailable.

For all other reasons for cancellation of reservation,

• The Advance Deposit will be retained as it is non-refundable.
• If your reservation is for Y Suites on Gibbons, the Payable Deposit will be retained as it is non-refundable.

Cancellations After Lease Commencement

You will be required to sign a Residential Tenancy Agreement, Rooming House Agreement, License to Occupy prior to arrival. Once the Residential Tenancy Agreement, Rooming House Agreement or License to Occupy is signed, the terms and conditions of the Tenancy Agreement, Rooming House Agreement or License to Occupy will then apply and supersede any other conditions of cancellation policy.

The Residential Tenancy Agreement, Rooming House Agreement or License to Occupy is a legally binding document, which if broken will incur penalties. Where a resident believes they cannot stay in the room or continue to pay the Rent/Occupancy Fee, they must notify Y Suites management in writing and complete a lease break form as soon as possible.

When considering prematurely terminating your Residential Tenancy Agreement, Rooming House Agreement, it is your responsibility to do the following:

• Continue to pay the rental payments for the remainder of the agreement or until the apartment is re-let plus a portion of the letting fee and advertisement fee (if you have nominated Y Suites to advertise for you, calculated according to the Residential Tenancies Tribunal formula).
• You may help in finding another suitable person, who needs to apply to Y Suites and have his or her application accepted by management, to take over your apartment.
• A departure cleaning fee may apply if the apartment is not returned in the same or better condition to the owner.

When considering prematurely terminating your License to Occupy, it is your responsibility to do the following:

• You will be charged an early termination fee of two (2) weeks’ occupancy fee if the License to Occupy is ended by you within the first 48 weeks of the commencement of the License to Occupy
• You will continue to pay all occupancy fees and charges as set out in Clause 3 of your License to Occupy until such time as an approved new Resident commences a contract for a period no less than the current agreement.
• Additional cleaning fees may apply if the room is not returned in the same condition, allowing for fair wear and tear, to the owner.