Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate marketing assistant manager/manager as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.
You will be employed under Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA brand Y Suites (www.ysuites.co). You will report directly to the General Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group, our PBSA operator(s) in Australia, our BD team in North Asia, Southeast Asia and Australia, our reservations team, revenue management team, and other key stakeholders.
This position offers a dynamic and exciting environment in which you will exercise ownership over our overall digital marketing roadmap, campaigns and strategy. You will work closely with our external marketing agency in both organic and paid campaigns to define clear KPIs and strategies, identify the customer journey and target personas, develop content that are in line with our branding and optimised for performance, identify the optimal marketing channels, audit the content, and optimise performance through data analytics. Your overall objective is to drive revenue and marketing ROI, optimise cost-per-clicks or conversions, build robust relationships with our agent-partners, and establish strong brand awareness.
We are looking specifically for marketing professionals with solid technical and strategy background across performance marketing channels (google and facebook) as well as search engine optimisation, and understands the strategic optimisation process to drive profitable outcomes. The right candidate is somebody who has owned performance campaigns (of a sizeable budget) and demonstrated clear, measurable revenue impact on both FB and google channels, and who is able to articulate how optimisation and testing over multiple campaigns across multiple time frames, has led to stronger outcomes. Experience in managing KOL campaigns is a bonus, as is experience in Chinese marketing platforms such as RED or Douyin. If you have worked in a marketing agency, this role is also a good fit due to technical and strategy requirements.
Last but not least, the ideal candidate has managed a team and is as adept in marketing technicals as he/she is in managing people. This includes but are not limited to coaching, providing mentorship, managing team performance and output, giving directional input or performance related feedback, helping them to improve gaps, and anchoring the team in both department deliverables as well as team morale, unity and bond. Management is a huge component of this role and we seek somebody who can communicate well, manage deliverables, is emotionally resilient to steer the team through, can make difficult decisions, and provide continuous mentoring and feedback.
This role is designed for mid-level working professionals (at least 6-10 years experience) with robust track record in team management, digital and performance marketing strategies, deep experience in marketing analytics, excellent interpersonal and communication abilities, strong campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.
If you have strong digital marketing skills (digital strategy, social, SEO, SEM, analytics, content marketing, campaigns), manage a team at work, and work closely with agencies to execute digital campaigns, you are a right fit for the position! It is an added advantage, but not a requisite, if you have worked in an agency before, in the hospitality industry, or have worked with Generation Z as your target audience.
If you are in sales (B2B or B2C) or business development role, or work largely in the events/offline marketing space, or specialise in PR/Branding, we do not recommend you to apply for this position.
Candidates are expected to start by 1st or 15th September.
Please apply for this position via our careers page (https://www.ysuites.co/careers/) by 15th August. We only review applications that are submitted via our career page.
We regret to let you know that we are unable to consider any application after this date.

Responsibilities:

1. Oversee overall digital strategy and roadmap
2. Define clear marketing objectives and measurables with external agencies
3. Recommend marketing budget for approval and manage budget spend vis-à-vis digital campaigns with external agencies
4. Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
5. Audit content calendar and provide actionable, research-based input to curate content
6. Curate with vendor on onsite and offsite content for SEO purposes and strategically build backlinks and relationships with other website providers to promote SEO score
7. Oversee the design and production of marketing collaterals and assets
8. Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
9. Ensure content calendar is aligned with campaign promotions, special events and festivities, and brand guidelines.
10. Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
11. Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
12. Develop an overall content marketing plan and digital marketing plan
13. Manage, report and optimise the performance of organic channels and campaigns
14. Manage, report and optimise the performance of paid channels and campaigns
15. Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
16. Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
17. Work with agency for Search Engine Optimisation, website analytics (performance and visitor background/behaviour) and website content/branding/functionality
18. Work closely with agency in A/B testing to optimise ad performance
19. Monitor and manage cost per clicks to ensure optimised investment returns
20. Provide reporting fortnightly to management
21. Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
22. Provide clear reporting on performance of short-term campaigns

Requirements:

1. Bachelor’s degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 5-8 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Experience managing a marketing budget or a team is an advantage
10. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
11. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
12. Strong Microsoft Power Point and Excel Skills desirable
13. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
14. Strong content curation background and ability to chart and execute a strategic SEO roadmap
15. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
16. Excellent time management and organisational skills
17. Dependable and proactive in follow up
18. Robust execution and implementation abilities
19. Highly independent and able to work under stressful situations

Key Performance Indicators:

· Cost-per-click/Cost-per-acquisition
· Leads Generated
· Conversions/Sales
· Marketing asset and customer journey specific KPIs
· Brand Awareness (shares/likes/comments, website traffic from posts, follower growth, backlinks etc)
· Timely and strong reporting
· Deep understanding of our target market and digital marketing landscape, ability to provide highly actionable and relevant insights
· Demonstrate an ability to improve our ads performance through A/B testing over time

Apply before 15-08-2023

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Reservations and Sales Executive/Senior Executive as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.
 
You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the Reservations and Sales Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group, our PBSA operator(s) in Australia, our BD and marketing team in North Asia, agents in China, and other key stakeholders.
 
This position offers a dynamic and exciting environment in which you will be managing the pipeline of valuable leads and enquiries from various marketing and booking channels. As a Reservations and Sales Executive/Senior Executive, you are the first impression of our company and brand and will be on the frontlines of customer service. You will be the person our customers and agent partners will depend on to fulfil their request, clarify their concerns, or provide services that meet their needs. Your primary objectives are to achieve top customer satisfaction, fulfil revenue and leads conversion targets, as well as to ensure that all prospective leads are well nurtured throughout the customer buying journey.
 
This role is designed for mid-level working professionals (at least 5 years PQE) with robust track record in sales, excellent interpersonal and communication abilities, strong customer-oriented mindset, focused commitment to excellence, and deep motivation to learn and grow. Experience in customer service frontlines, call centre enquiries management, or sales within the hospitality industry are an added advantage. Proficiency in Mandarin Chinese is required.
 
Candidates are expected to start by 16th August 2023 or 1st September 2023.
 
Please apply for this position via our careers page (https://www.ysuites.co/careers/) by 7th August. We only review applications that are submitted via our career page.
 
We regret to let you know that we are unable to consider any application after this date. 

Responsibilities:

1.    To establish connections with new leads and prospective clients by following up and logging them into our leads CRM system for downstream management
2.    Maintain, grow and nurture these lead connections proactively and qualify + track these connections in an organised and systematic manner
3.    Follow up with these lead connections pro-actively with a view towards converting them into our customer base
4.    To ensure high level of customer satisfaction by providing exceptional customer service in line with our brand values
5.    Manage all inbound call enquiries from local and overseas customers
6.    To have a deep and robust understanding of our product i.e. all our rooms and amenities in our PBSA assets
7.    To document customer request and customer profile during the enquiries process
8.    To have a good grasp of the property management system in order to check room availabilities, log special request, or check any other information relevant to customer enquiries.
9.    To provide training to all our agent partners worldwide as well as assist in livestreaming sales efforts on the property
10. To have a deep and robust understanding of industry practices relating to rents, onboarding of tenants, operations procedures, and any other matters that students or agents will be inclined to enquire during the sales process
11. Provide reliable and consistent support, offer services, and take request through phone, email, online chatbot, FB, Instagram, and various instant messaging channels such as WhatsApp and Wechat.
12. Anticipate and identify the needs of customers and proactively follow up when necessary
13. Achieve service level agreement targets in response and follow up time  
14. Achieve core customer service KPI metrics including professionalism during customer interaction and customer satisfaction score and feedback
15. Provide regular updates and reporting to management on outcome of interactions with leads and overall data analytics with respect to leads status
16. Provide reports on customer needs, interests, problems, and any other valuable feedback gathered during customer interactions
17.  Coordinate sales effort with BD team and agents in North Asia to convert prospective students to customers
18. Provide daily room occupancy and leads enquiry report, market feedback and pro-actively recommend strategies to improve booking numbers
19. Assist marketing team in email direct marketing campaign banners and details to different leads segment within CRM database
20. Coordinate sales effort with property staff in Australia especially for property walk-in inspections and renewals
21.  Work closely with marketing team in understanding various campaigns, marketing activities, promotions and discounts, and marketing channels that will funnel leads through

Requirements:

1.    Bachelor’s degree with good honours
2.    Candidates with at least 5 years of experience and proven track record as a sales agent or customer service representative
3.    Exceptional verbal, reading, written, analytical and reasoning skills are a must
4.    Robust interpersonal, communication and relationship skills
5.    Must be bilingual in English and Mandarin Chinese 
6.    Familiarity with CRM best practices together with ability to build lasting and strong customer relationships
7.    Strong Microsoft Power Point and Excel Skills desirable
8.    Must be energetic, goal-oriented and outcome-driven with a strong bias for action
9.    Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
10. Experience with CRM leads management software (SalesForce, Fresh Sales, Zoho etc) an advantage.
11. Experience with EDM software an advantage.
12. Excellent time management and organisational skills
13. Dependable and proactive in follow up
14. Ability to handle competing priorities and exercise clear and good judgement on how and where to focus your effort and time to achieve the most impact
15. Robust execution and implementation abilities
16. Highly independent and able to work under stressful situations
17. Team player and able to drive outcome and handle difficult negotiations and exchanges

Key Performance Indicators:

• High leads conversion rate
• Timely and proactive follow up on leads when they are “hot” and compliance with KPI response time for all enquiry channels
• Strong CSAT and NPS score based on industry benchmark and month-on-month data trajectory.
• Structured, organised and timely qualification and follow up with all database leads through EDMs and systematic workflow setup
• High visibility and timely reporting to management on enquiries/conversion and lead management data
• Develop actionable insights based on interactions with customers such as identifying customer sentiments or repeated factors underlying customer rejections.
• Strong customer engagement in accordance with best practices, SOP training and brand guidelines
• Strong product knowledge in accordance with training and SOP documentation
• Demonstrate professionalism, customer service and competence in call audits

Apply before 08-08-2023

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated, and passionate business/strategy analyst and product research intern as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the General Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group.

This role is a dynamic and exciting role where you can get maximum exposure and the exciting opportunity of learning how to start a new business line! You will work closely with the founder to explore several synergistic business opportunities, and build a science-based, structured business plans revolving around target market sizing, financial projections, competitors and customer research, marketing plan, as well as product research. Once we have established the right go-to-market strategy and plan, you will work with the founder on executing the business plan. We may host focus-group discussions with prospective users to identify our ideal customer profile, understand their pain/needs, and structure our marketing plan around this.
You will co-create strategic plans with the founder on how to focus and prioritize initial stage efforts, how to segment your target audience, how to differentiate your product, how to develop your pricing strategy, how to develop a scalable and replicable operating system, how to achieve market and sales reach with optimised spends, and how to build brand awareness.

Finally, you may be involved with fundraising efforts where we will pitch to investors and set up the right platforms to manage the investor relations and fundraising process, such as documents, data rooms (for investor due diligence) and investors outreach CRM.

Responsibilities:

– Conduct due diligence and market research to understand competitors and customers
– Craft a formal business plan highlighting target market sizing, financial projections, competitors and customer research, marketing plan, as well as product research
– Perform research and excel modelling to understand addressable market size and perform financial projections on P and L
– Co-develop strategy with the founder and implement strategy on the ground and iterate based on feedback
– Building a new business line from idea to product-market fit through customer interviews, competitor research, market research
– Post product market fit, build the start-ups operations through replicable and scalable operating systems, and establish its brand and online presence.
– Learn to create a simple templated website (wordpress; wix; shopify) and work with designers to come up powerful, marketable design combined with strong copywriting
– Speak with students and potential end customers to understand problems/pain points, requirements and use case, and work with product team to translate these feedbacks into product features/requirements and design
– Seek validation from customers with prototype product
– Reach out to customers on as many channels as possible to build brand awareness as well as get feedback on existing needs that are not being met.
– Organising focus groups and webinars to further engage students and end customers on their pain points and showcase our proxy product to get further alignment on market fit
– Prepare and submit applications for grant, government support, boot camps, accelerators, and associations memberships, and perform research and due diligence on support, network communities/events, grants and other enabler-programs for start-ups
– Work with founder on investor outreach, fundraising, database/pipeline management
– Assist in any other ad-hoc administrative and research tasks required
– Assist in the website setup, trademark registration, ACRA setup, liaison with accounting/corp sec, accounting software and processes, payroll and recruitment processes, and website domain
– Liaise with external designer on brand design and create a company starter deck for investors, customers, partners

Apply before 13-08-2023

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate technical marketing senior executive as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA brand Y Suites (www.ysuites.co). You will report directly to the General Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group, our PBSA operator(s) in Australia, our BD team in North Asia, Southeast Asia and Australia, our reservations team, revenue management team, and other key stakeholders.

This position offers a dynamic and exciting environment in which you will be involved heavily in working with our agencies on SEM, SEO, FB marketing, and other marketing campaigns. You will work closely with our external marketing agency in both organic and paid campaigns to define clear KPIs and strategies, identify the customer journey and target personas, develop content that are in line with our branding and optimised for performance, identify the optimal marketing channels, audit the content, and optimise performance through data analytics. Your overall objective is to drive revenue and marketing ROI, optimise cost-per-clicks or conversions, build robust relationships with our agent-partners, and establish strong brand awareness.

We are looking specifically for marketing professionals with solid technical and strategy background across performance marketing channels (google and facebook) as well as search engine optimisation, and understands the strategic optimisation process to drive profitable outcomes. The right candidate is somebody who has owned performance campaigns (of a sizeable budget) and demonstrated clear, measurable revenue impact on both FB and google channels, and who is able to articulate how optimisation and testing over multiple campaigns across multiple time frames, has led to stronger outcomes. Experience in managing KOL campaigns is a bonus, as is experience in Chinese marketing platforms such as RED or Douyin. If you are working in a marketing agency, this role is also a good fit due to technical and strategy requirements.

This role is designed for a marketing executive (at least 3-5 years’ experience) with robust track record and technical skills in digital and performance marketing strategies, marketing analytics, excellent interpersonal and communication abilities, strong
campaign and agency management track record, focused commitment to excellence, and deep motivation to learn and grow.

We strongly prefer those with agency background due to sheer breadth of client backgrounds as well as technical grounding. Additional credentials and in-depth training in any of these areas: SEO, FB marketing, Google SEM, Google Analytics, are also helpful, but only in the context of having applied them actively in your role.
If you have strong digital marketing skills (digital strategy, SEO, SEM, analytics, content marketing, campaigns), manage a team at work, and work closely with agencies to execute digital campaigns, you are a right fit for the position! It is an added advantage, but not a requisite, if you have worked in the hospitality industry and have worked with Generation Z as your target audience.

If you are in sales (B2B or B2C) or business development role, or work largely in the events/offline marketing space, or specialise in PR/Branding, we do not recommend you to apply for this position.

Candidates are expected to start by 16th August 2023.

Please apply for this position by 30th July. We regret to let you know that we are unable to consider any application after this date.

Responsibilities:

– Strong driver of all marketing campaigns with a clear eye for technical set-up and technical optimisation
– Define clear marketing objectives and measurables with external agencies and
– Curate target personas, competitor social and digital landscape and customer journey to develop actionable insights
– Audit content calendar and provide actionable, research-based input to curate content
– Manage SEO agencies with a clear eye on 1) target KPIs 2) SEO goals 3) technical process
– Work with external freelancers on the design and production of marketing collaterals and assets
– Work with external marketing agencies for on-site marketing and partnerships/sponsorships with key stakeholders such as universities
– Build relationships with our external partners in Southeast Asia and Australia, manage communication lines, and oversee booking data from each partner
– Strategic identification of the right marketing channel (OSEP) and the right content type based on user journey and target persona.
– Assist the team in developing an overall content marketing plan and digital marketing plan
– Manage, report and optimise the performance of organic channels and campaigns
– Ownership of marketing KPIs for each content asset class and for each marketing channel (OSEP)
– Promote our marketing assets and content on various marketing platforms/Channels outside of Facebook/Google
– Work closely with agency in A/B testing to optimise ad performance
– Monitor and manage cost per clicks to ensure optimised investment returns
– Provide reporting fortnightly to management
– Write clear briefs with specific, measurable targets for short-term promotion or engagement campaigns and facilitate implementation.
– Provide clear reporting on performance of short-term campaigns
– Manage KOL campaigns with clear ROI reporting and recommendations

Requirements:

1. Bachelor’s degree preferably in business, data analytics or marketing with good honours OR general degree with honours with training and certification in digital marketing
2. Candidates with 3-5 years of experience and proven track record as a digital and performance marketing specialist
3. Extensive hands-on experience in campaign management tools and A/B experimentation
4. Experience in articulating coherent and well-defined marketing strategy paper and agency briefs
5. Strong in campaign and project management, with ability to work with multiple stakeholders, manage competing priorities, and meet tight deadlines
6. Well versed in campaign performance management, optimisation and reporting across all OSEP channels
7. Strong experience in working with copywriters, graphic designers and other content creators to curate brand-specific, original and impactful content that drives marketing outcomes and meet campaign goals
8. Technically competent in the functionalities of google analytics and search engine optimisations
9. Agency experience a big plus
10. Experience managing a marketing budget or a team is an advantage
11. Deep understanding on how to use data to optimise performance of website, Adwords, and Facebook Ad
12. Robust track record in building brand awareness through managing organic (shared/owned/earned) social media post and brand campaigns.
13. Strong Microsoft Power Point and Excel Skills desirable

Key Performance Indicators:

– Cost-per-click/Cost-per-acquisition
– Leads Generated
– Conversions/Sales
– Marketing asset and customer journey specific KPIs
– Brand Awareness (shares/likes/comments, website traffic from posts, follower growth, backlinks etc)
– Timely and strong reporting
– Deep understanding of our target market and digital marketing landscape, ability to provide highly actionable and relevant insights
– Demonstrate an ability to improve our ads performance through A/B testing over time

Apply before 30-07-2023

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated, and passionate business/strategy analyst and product research intern as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the General Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group.

This role is a dynamic and exciting role where you can get maximum exposure and the exciting opportunity of being part of an AI start-up emerging journey! You will get to participate in a significant part of the product-market validation process, go-to-market, product development journey, and assist in various meaningful research and product/UX development work. Through this experience, you will be equipped with the skills on how to research a new market/business, set up a new business operation, build MVPs and/or websites, analyse target customers and competitors, develop marketing plan surrounding ideal customer profile and distribution channels, build market fit, establish a new brand (logo, brand-book, brand name), and acquire an understanding of various business functions. You will also be involved in using basic modelling to size up the total addressable market, and establish projections towards profitability.

In addition, you will be involved with the founder directly in strategy, customer voice interaction, as well as fundraising and marketing/sales. You will work with the founder directly on measuring the ROIs of different marketing channels, building awareness of the product through various platforms, and in marketing-related efforts such as Search Engine Optimisation.

Responsibilities:

– Conduct due diligence and market research to understand competitors and customers
– Perform research and excel modelling to understand addressable market size and perform financial projections on P and L
– Co-develop strategy with the founder and implement strategy on the ground and iterate based on feedback
– Building a startup from idea to product-market fit through customer interviews, competitor research, market research
– Working on UX and ensuring user journey from website navigation, signup, to onboarding and product use is seamless and optimised
– Ensure that website is optimised for SEO purposes and marketing/sales purposes
– Post product market fit, build the start-ups operations through replicable and scalable operating systems, and establish its brand and online presence.
– Learn to create a simple templated website (wordpress; wix; shopify) and work with designers to come up powerful, marketable design combined with strong copywriting
– Speak with students and potential end customers to understand problems/pain points, requirements and use case, and work with product team to translate these feedbacks into product features/requirements and design
– Seek validation from customers with prototype
– Reach out to customers on as many channels as possible to build brand awareness as well as get feedback on existing needs that are not being met.
– Organising focus groups and webinars to further engage students and end customers on their pain points and showcase our proxy product to get further alignment on market fit
– Prepare and submit applications for grant, government support, boot camps, accelerators, and associations memberships, and perform research and due diligence on support, network communities/events, grants and other enabler-programs for start-ups
– Preparing decks, contractual documents, data-rooms and other required resource for fundraising
– Assist in any other ad-hoc administrative and research tasks required
– Assist in the website setup, trademark registration, ACRA setup, liaison with accounting/corp sec, accounting software and processes, payroll and recruitment processes, and website domain
– Liaise with external designer on brand design and create a company starter deck for investors, customers, partners

Apply before 11-08-2023

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated and passionate Tech Systems and Project Management Executive as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA brand – Y Suites. You will report directly to the General Manager. You will be based in Singapore and will be required to work closely with all departments within the Group, our PBSA operator(s) in Australia, and other key stakeholders and SaaS vendor providers.

This position offers a dynamic and exciting environment in which you will be facilitating our software development, configuration, enhancements, integration, training, implementation (“go live”), user feedback, continuous optimisation, and operational support. Your main role is to facilitate the smooth onboarding of new software systems to support our overall business goals. You will work closely with external and internal stakeholders in driving project milestones delivery, troubleshooting, training, configuration and documentation, and ensuring our business use is aligned with the software features and UI. You will also assist in documenting and establishing integration workflows between two or more software, and studying how we can optimise and automate our processes. You will research on various SaaS product that could support our operations and automation requirements, and present them to management for consideration. Finally, you will be tasked to spearhead ground training and implementation, including developing strong feedback loop between ground users and third-party SaaS product team, and drawing actionable insights from the data these systems collect.

Software development or data science background is useful but not required. This role is mainly a combination of project management, system optimisation and analysis, training delivery, data pipelines/BI project implementation, software procurement, data analysis, and operations facilitation. You will need to be analytical, logical, and organised in your thinking and approach towards work. You also need to be comfortable with working with multiple parties and moving parts, have the energy to drive a project forward, and enjoy optimising and automating processes to improve the quality of life for our employees and customers. In addition, you need to possess the business acumen to understand how these software products will impact on our business objectives/ground operations and solve real world problems. Finally, you must also connect well with people and are able to communicate your ideas succinctly as you will be interacting with many stakeholders during the project set up, training and implementation phases.

This role is designed for working professionals with at least 2-4 years’ experience, with track record in SaaS project management, technical system implementation, digital product implementation, management and support. The ideal candidate demonstrates excellent interpersonal and communication abilities, focused commitment to excellence, and deep motivation to learn and grow.

If you are someone who is intellectually curious, systematic, organised, work well with people and under deadlines, and have an eye for details and a flair for optimisation of systems and processes, we’d love to have a chat with you!

Candidates are expected to start by 16th August or 1st September.

Please apply for this position via our careers page (https://www.ysuites.co/careers/) by 8th August. We only review applications that are submitted via our career page.

Responsibilities:

– Manage software configuration, integration and implementation for a number of key software such as CRM system, marketing analytics platform and other software tools.
– Critical conduit to business/ground users to ensure that the product is fit for business use
– Handle multiple priorities, stakeholders and coordinate the flow of information critical to project delivery
– Document project specifications, scope and track milestones achievement
– Build SOPs for workflows within the SaaS product to train and support the operations team in property
– Deliver project outcomes under deadlines
– Troubleshoot and resolve any issues that may arise during the onboarding of new software systems by liaising with software support team
– Do deep-dives and research to understand different software products/features, user pain point, and how to leverage on these products to solve them.
– Work with external software development company to customise and implement web apps based on our use cases.
– Build interesting internal customised products (this can be low/no-code or coded) end to end if there are no suitable third party solutions available.
– Conduct client-side UAT for all software integration, development or enhancement scope delivery
– Conduct training and support for ground staff upon implementation.
– Develop framework to ensure continuous feedback loop from ground users back to software product team to sharpen product’s business fit
– Oversee user experience and ensure that users are using the software correctly and optimally in a way that maximises business output
– Conceptualise and adopt a big picture analysis of integration between different software and workflows that are aligned with business needs and ground operation
– Participate in software procurement exercises to provide input and advisory to procurement team based on feedback from user, experience, and digital needs.
– Provide clear reporting to management on progress of project, software implementation, and user feedback
– Have a clear overall plan on data to be extracted from these softwares and recommend meaningful steps to leverage on these data for business decisions.

Requirements:

1. Bachelor’s degree with honours preferably in an analytical field including but not limited to engineering, computer science, data science, business analytics, business management with a strong tech or quantitative focus, data analytics, business analytics or maths/statistics.
2. However, candidate without the relevant degree field but with the right experience, certifications, or track record will also be considered
3. Candidates with at least 2-4 years of experience and proven track record as a software project manager and implementation support specialist
4. Extensive experience in managing software/digital projects with tight deadlines, competing priorities and multiple stakeholders
5. Experience with SaaS product end-to-end implementation process
6. Hands-on experience with procurement and software recommendation
7. Strong analytical skills
8. Some experience in data analysis and using data for business objectives
9. Excellent communication skills and able to articulate your ideas coherently
10. Excellent writing skills and able to document and correspond with clarity
11. Strong Microsoft Power Point and Excel Skills desirable
12. Strong research and reporting skills
13. Robust Presentation skills
14. Must be energetic, goal-oriented and outcome-driven with a strong bias for action
15. Have a customer-oriented mindset and an acumen for understanding and addressing customer needs and wants
16. Excellent time management and organisational skills
17. Dependable and proactive in follow up
18. Robust execution and implementation abilities
19. Highly independent and able to work under stressful situations
20. Demonstrates humility and willingness to learn
21. Team player and professional in dealings with all stakeholders

Key Performance Indicators:

– Project Completion on Schedule, within budget
– Project objectives achieved
– Positive user feedback from training
– Strong UAT deliverance within allocated time
– Prompt and timely reporting to senior management with clear data reference points and project timeline tracker
– Strong product iteration based on user testing and feedback
– Strong understanding of and compliance with product functionalities by users
– Follow up and follow through in a timely manner with stakeholders
– Provide value-add research and recommendation on digital strategy and roadmap that demonstrates tangible increase in the bottom line.
– Recommend products that are fit for business use and value for money
– Pro-active feedback on product enhancement and troubleshooting

Apply before 08-08-2023

Description:

Wee Hur Holdings Ltd (Group) is a listed company on the Singapore Exchange, with businesses in property development, construction, worker’s dormitory, fund management and purpose-built student accommodation (PBSA). We are seeking a driven, motivated, and passionate Tech Product Research and Business Process Automation intern as we embark upon our exciting new phase of growth and expansion in the PBSA sector in several major cities in Australia.

You will be employed under Y Suites by Wee Hur Hospitality Pte Ltd (Company), a wholly owned subsidiary of the Group, which is the entity that is responsible for the success of our PBSA management brand. You will report directly to the General Manager. You will be based in Singapore, and will be required to work closely with all departments within the Group.

This role is a dynamic and exciting role where you can get maximum exposure and the exciting opportunity of optimising and building our in-house business automation, optimisation, and AI tools. You will harness the power of no-code/low-code and AI tools to optimise our internal processes, creating value through efficiencies and cost savings, and greater overall productivity for the organisation. You will work with existing teams to understanding our current inefficiencies and gaps, document the business use case, and use the appropriate tools to customise the right solution. These tools are instrumental towards optimising our operations flow, meeting our business needs across hiring/discovery/sales/marketing/talent matching/data analytics and visualisation. You may also be involved in external projects with software agencies to develop more customised tools that requires code.

This role involves both research as well as execution. You’ll research on existing tools, as well as in some cases, existing software in the market. This includes research on features, user reviews, use-case fit, pricing, and other important information required for decision making. Where a software is not available, we’ll build our own no-code solution.

Responsibilities:

– Conduct due diligence and market research to understand software features, competitors, pricing, customer reviews etc.
– Use no-code tools such as Airtable, Zapier, Make, wordpress, AI tools, or bubble to build automated platforms and processes for our use cases
– Work on business use cases and pain points revolving around recruitment/hiring, cold outreach, internal productivity, and data automation/analysis.
– Learn to create a simple templated website (wordpress; wix; shopify) and work with designers to come up powerful, marketable design combined with strong copywriting
– Speak with existing teams to understand problems/pain points, requirements and use case, and work with product team to translate these feedbacks into product features/requirements and design
– Seek validation from users with storyboard and/or simple wireframes
– Organising focus groups and webinars to further engage internal users on their pain points and showcase our proxy product to get further alignment on business fit
– Identify and analyze emerging trends, technologies, and best practices to inspire new ideas and initiatives.
– Collaborate with senior leadership to align the company’s vision and mission with creative initiatives.

Apply before 11-08-2023